Frequently Asked Questions
What can I expect at my first appointment? Our appointments range from 30-90 minutes. Insurance carriers will only cover 60 minutes of therapy. It should be noted that your initial appointment will have a brief consultation prior to treatment. Please give yourself enough time before and after your appointment for transportation.
​
What should I bring? At your initial visit, we request a copy of your medical insurance card, if applicable.
​
What should I wear? Wear whatever is comfortable for you. If you are requesting fascial stretch therapy please wear athletic clothing as you will stay dressed during your session.
​
What is required to submit to my insurance? For patients wishing to use insurance, we require a referral from an accepted physician. Referrals must have a valid diagnosis code as well as a duration and frequency of care. All insurance carriers require massage therapists to have a referral for any patient requesting them to bill insurance.
​
For additional referral information, see our insurance information here:
​
What is the cancellation policy? We request patients contact our front desk by 12 PM AKST the preceding business day. Appointments canceled by the patient after this time are considered a “late cancellation” and are subject to a recoupment charge of $100.00. Arriving more than 15 minutes late to your appointment’s start time will result in the appointment being canceled and considered a “no-show.” No-shows are subject to a fee equal to 100% of the visit’s total expected charge.
We understand that emergencies occur and are more than willing to work with our patients when such events arise.
​
How can I pay my bill? Please contact our front desk to arrange payment. It is our office policy that overdue balances of any kind be paid by the patient at least one business day prior to their next appointment or upon receipt of a statement. Our office is unable to carry patient balances. Advanced Body Solutions reserves the right to cancel appointments of patients who have not paid their balance.